Delete your DPC account
Request deletion of your account and personal information. Verify your email, then choose when your account should close.
DPC processes these requests manually. Submitting the form does not instantly delete your account or cancel a subscription. DPC will stop future renewals in either case and confirm the billing and deletion steps by email.
Request received
DPC will confirm that renewals have stopped and tell you when deletion is complete. Keep your reference number for any follow-up.
What happens to my information?
DPC will delete or anonymize personal information that is no longer needed. Some payment, settlement, support, fraud and legal records must be retained. Account deletion does not erase those required records.
The Privacy Policy’s retention schedule includes payment records for seven years, support records for three years after resolution, redemption logs for three years, verification records for four years, and fraud/audit investigation logs for five years or as required by law. Applicable legal holds may extend retention. DPC will explain any exception that applies to your request.
DPC responds to verified requests within 45 calendar days, or explains any necessary extension. “Delete now” means no wait for the paid period; processing is not instantaneous. For a scheduled deletion, DPC will confirm the date after checking paid access.
Can’t verify your email or need help with an existing request? Contact privacy@downtownpourcollective.com. Never send your password or verification code.